Latest News 


Handbook published

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One of the three biggest challenges in Ticketing in MaaS is that different cities, regions and countries are at different stages of digitisation. As a result, public transport is still not interoperable, intermodal and seamless everywhere. 
These and other challenges as well as good examples of Mobility as a Service in Europe and the world can be found in the recently published Handbook Ticketing in MaaS by UITP and Smart Ticketing Alliance. 

Many thanks to all the authors who contributed to it. 

You can download the handbook here


New Board elected

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The members of the Smart Ticketing Alliance (STA) elected a new board on 12 May: At the IT Trans trade fair in Karlsruhe, they said goodbye to long-time board chairman John Verity and elected Carme Fabregas, Ralph Gambetta, Nils Zeino-Mahmalat, Mohamed Mezghani, Steve Holden and Jean Seng to the board.  
 The new leadership appointed Ralph Gambetta as the new chairperson and Carme Fabregas and Nils Zeino-Mahmalat as his deputies. The STA boards, just like in other standardisation organisations, give work assignments to specialised working groups, decide on the proposals for their results and represent the European eTicket standards with one voice in the international context. 

April 2022

UITP and STA workshop on Trusting Ticketing in MaaS on 9 May 2022 at IT-Trans in Karlsruhe

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On the occasion of IT-Trans, the UITP and STA join forces in their workshop “Trusting Ticketing in MaaS”  9 May 2022 at 15.00 - 17.30. This exciting topic will be discussed by a high-level panel of speakers from the sector and the UITP & STA dedicated working group will present the results of its first paper. The detailed programme will be published shortly. To secure your place, please register here:

March 2022

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November 2021

STA Trust in Ticketing leaflet

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The STA has developed a "Trust in Ticketing" leaflet to highlight the importance of trust to 
ensure that the wide range of smart ticketing offers are taken-up and seamless travel including cross-border with interoperable systems become a reality. 

The customer needs to trust that the smart ticket 

works seamlessly in all its aspects and all mobility partners needs to trust that there is a fair distribution of compensation in an ever complex system.

Read more about the STA's views on Trust in Ticketing and download the leaflet

July 2021

STA publishes Glossary

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The STA has developed a Glossary of Terms and Abbreviations used in the Public Transport Ticketing Industry. 


With the aim of demystify some of the jargon used in the Public Transport Ticketing Industry, particularly relating to Smart Ticketing, the Glossary has been drawn-up so that

  • persons who have experience in the Public Transport Ticketing Industry use terms with the same meaning and avoid different interpretation of terms and misunderstanding
  • persons who are new to the Public Transport Ticketing Industry have ready access to a document that explains the meaning used generally within the industry.

The Glossary will be updated on a regular basis and published on the STA website.

March 2021

STA and UITP join forces for new Working Group on Ticketing in MaaS

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The STA and UITP (the International Association of Public Transport) are delighted to announce that the joint Working Group on Ticketing in MaaS has officially been launched.

Gathering already over 40 members, the first meeting in mid-march set out the objectives of the Working Group and the questions it aims to answer. How can ticketing be an enabler in breaking down walls between mobility silos as they exist now? What is key for the key stakeholders, the customer, and their experience? How are Payment and Ticketing related?

Read more about the work of the joint Working Group on Ticketing in MaaS here. 

February 2021

UITP report: Demystifying ticketing and payment in public transport

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In the push to improve passenger experience and ensure the best mobility offer as a real alternative to private individual transport, there has been an explosion of ticketing and payment innovations and this has left operators baffled as to what is the most suitable solution for them: Closed-loop vs open-loop, card-centric vs system-centric, account-based ticketing, open payments, SIM-centric mobile ticketing, NFC, HCE, Secure Element, beacons, QR codes and so on…

To learn more about the ticketing landscape, read the latest UITP report: Demystifying ticketing and payment in public transport

January 2021

STA: Driving partner in the Ticketing eco system

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As an independent and inclusive organisation, the STA is the trusted reference point of contact for ticketing in all mobility services.

With its broad membership base that represent hundreds of smart ticketing schemes across all modes of mobility, the STA is
the natural partner for cooperation and liaison with standards making bodies.

Read more about the STA in the Ticketing eco-system

January 2021

STA open workshop taking place on 19 January 2021

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The STA workshop “Travel only with your name” will take place on 19 January 2021 from 12.00 to 14.00 CET in an online format. The workshop is organised in the aftermath of the virtual IT-TRANS and is open to all interested stakeholders.

View the Save the Date here.  

March 2020

STA appoints Mr Jaap de Bie as Technical Secretary  

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The STA is delighted to announce the appointment of Mr Jaap De Bie as its Technical Secretary. This position has been newly created to drive forward the strategic goals of the STA from a technical content point of view.

Mr De Bie will coordinate in particular the work of the various Working Groups of the STA to ensure coordination between each other as well as with the Board. He will also build and maintain contacts with relevant stakeholders such as DG MOVE, MaaS Alliance and NFC Forum and represent the STA at relevant meetings and conferences.
Mr De Bie served Netherlands Railways during more than 20 years as a consultant in the fields of governance of ICT, international cooperative ICT projects, information security management and innovative developments in ICT. In 1995, he started consulting in the field of European and international standardisation of public transport smartcard applications and e-ticketing, first for Netherlands Railways, later also for Trans Link Systems in the Netherlands, and some organisations in other countries. Information security and privacy are also some core elements of his expertise. Currently, Mr De Bie is Representative International Standardisation at VDV eTicket Service, the umbrella organisation for (((eTicket Deutschland, playing an active role in the field of European standardisation (CEN) and international standardisation (ISO).