Website Privacy Policy

Aim of STA privacy policy

This privacy policy is intended to inform the users of this website about the nature, scope and purpose of the collection and use of personal data by the website operator Smart Ticketing Alliance, Rue Sainte Marie, 6, 1080 Brussels, Belgium. The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with the statutory provisions. Definitions of the personal data related terms used can be found in Art. 4 GDPR.

About Smart Ticketing Alliance

Smart Ticketing Alliance was founded in 2015 as follow-up to the European Interoperable Fare Management Project, which was funded by the European Commission. Since then, the Smart Ticketing Alliance (STA) is a non-profit association that promotes and facilitates cooperation between national and regional smart ticketing systems to implement interoperable smart ticketing in Europe and elsewhere. Therefore, STA has become the integrated platform for European transport authorities, transport operators and providers, industry and policy makers to promote, standardise and further develop ticketing and seamless travel in Europe.

Smart Ticketing Alliance informs the standards making process and coordinates how public transport uses them. We are recognised by a worldwide network of stakeholders as leader in the public transport smart ticketing environment.

Personal data collection and processing

The website operator only collects, uses and discloses your personal data if this is permitted by law or if you consent to the collection of data. You can also visit this website without providing any personal information. However, in order to improve our online services, we store (without personal reference) your access data to this website. This access data includes, for example, the file you requested or the name of your Internet provider. By making the data anonymous, it is not possible to draw conclusions about your person. We collect the access data only for statistical recording of website usage and optimization of our website. The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. No information will be handed out to third parties without the user’s consent. Any other data is processed in accordance with Art. 6 para. 1 sentence 1 lit. a, b GDPR.

Your rights

You have the right to request information about your personal data stored by us free of charge at any time, to correct incorrect data and to have data processing restricted. In addition, you have the right to have your personal data processed by us deleted at any time, unless the data is needed to complete outstanding tasks or to enforce our rights and claims or must be retained in accordance with legal requirements. You may object to the processing of your personal data at any time. If you wish to request information, correction, restriction or deletion, please contact us in writing or directly by mail, e-mail:

If you believe that your data has been processed unlawfully, you may lodge a complaint with the competent supervisory authority, Belgian Data Protection Authority (GBA), Rue de la Presse 35, 1000 Brussels,

Use of our newsletter

You have the possibility to subscribe to our newsletters. For this purpose, you must provide your e-mail address to which we can send the newsletters. By providing your e-mail address, you consent to us using your data for the newsletter dispatch in order to inform you about news. Your e-mail address will not be used for any other purpose, in particular it will not be passed on to third parties. Of course, you have the option to unsubscribe from the newsletter at any time and to revoke your consent for the future. To do so, please click the corresponding link in the newsletter sent to you. Your e-mail address will then be deleted from our system immediately. Newsletter service is provided by “mailchimp” by INTUIT (

Application form for new members

You have the possibility to apply for membership via electronic form or in written form by mail. By providing the necessary information, your data will only be used for the application process and not for other purposes. Without your consent your information will not be shared with third parties. The electronic application form is provided by TYPFORM SL, (

Analytics & Cookies

This website uses cookies for pseudonymised reach measurement, which are transferred to the user's browser either from our server or the server of a third party. Common browsers offer the setting option to not allow cookies. Note: It is not guaranteed that you will be able to access all functions of this website without restrictions if you make the corresponding settings.

This website uses the Analytics service due to our legitimate interests to optimise and analyse our online offer in terms of Art. 6 para. 1 lit. f. DSGVO the analytics service of the company "mailchimp" by INTUIT.

Links to websites of other providers

Our websites may contain links to websites of other providers, which are not covered by this privacy policy. Insofar as the collection, processing or use of personal data is associated with the use of the websites of other providers, please observe the data protection information of the respective providers.


Smart Ticketing Alliance, Dr. Ralph Gambetta


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